By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. I have had an unstable - 4886851 Open a web browser and go to 192. Can you let me know what the next steps are please. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. My live BQM is in my profile I'm pleased to say. Hello, I'm getting terrible ping spikes and multiple errors in the log. In addition the connection has dropped completly at times. this issues started a few days ago , the internet was cutting out and then coming back. 100. Options. called VM and the automated sys. In the last few months, my internet will suddenly drop, then come back on it's own a few seconds later. 3 weeks ago. 0; 13/04/2023 20:37:16:. called VM and the automated system said they needed to send a signal to the kit, did. - 5415123When we run the checks on the service we do require any third party equipment to be removed and for the router to be in router mode so we can identify if the issue/fault lies with our own equipment. SYNC Timing Sync failure, disconnects, SNR ratio seems fine. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. Hello, I recently got connected with Virgin Media broadband. Having access to Cisco Thousand Eyes, managed to determine my Virgin hub had a DNS loss of about 25% throughout the day. 0; The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. Could you check my router stats. RCS Partial Service;CM-MAC=c0:05:c2:c5:20:93;CMTS. 3. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. on 14-10-2022 17:17. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. 3 weeks ago. I contacted Virgin by phone, but really got zero info. Click the lower link (Share Live Graph) then, click generate. I would like to add only my download speed is affected. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. Firmware Version: 1. Options. 3 weeks ago. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. . 11-01-2023 16:00 - edited 11-01-2023 16:08. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. called VM and the automated system said they needed to send a signal to the kit, did. Sync Timing/RCS Partial Service failures every ~6 hours. 0. 4 27 256 qam 10 4 235000000 -8. Speed tests have varied (when the speed test has managed to connect. The stats below are just after a reboot. Service status says - 5129553Hello there. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. on 24-08-2022 11:48. THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. Factory reset the Hub 3. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. "No Ranging Response received - T3 time-out. 168. You could s etup a Broadband Quality Monitor. Click on the “Networking” tab. #1 · Jul 15, 2012. . . 2 weeks ago. I phoned VM Support and they asked me to reset my HUB 3. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. Any ideas please? Wireless (On (2. Gateway IPv4 address is valid. err nrd [13437]: estimatorDot11kIterateCB. 1 40 256 qam 2 3 155000000 6. VM will not dispatch any technicians while an area fault exists. . 100. Options. I look to be having the same issues as others with Time Synchronization failures. Arris SB6190 randomly restars. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. I'm tired of calling customer service to be told "your modem is. Dave. Options. The numbers vary between 0. I am very sorry to hear that you've been experiencing some broadband issues recently. I need to look at new options as its effecting my work with currently working from home. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. 0. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDRecently moved into a new build, there's not a lot of people living in the houses on my street yet. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. There has been no change in the internet service since yesterday when there was supposed to be the repull. All recent disruptions of service are fully VM fault. My Hub 3 loses connection to the Virgin network every 2-3. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. Click on the “Upstream” tab, copy the text and paste into your reply. It ended up being a signal problem from one of the local substations. We have been having problems since we started virgin in march. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. The drops usually last less than 1 minute but can range up to 2 or 3 mins. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. I've tried splitting the 2. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be. 1;CM-VER=3. . RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. ANY packet loss while gaming causes rubber banding and disconnections. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. 1). Log pasted below. 168. i have rebooted all the kit. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. No lights on the hub other than the usual white one. Before said maintenance I've had months and months of perfectly serviceable internet. The estimated fix date is: 03 NOV 2021 09:00. Mark as New; Bookmark this message;. 0. Takes forever to log into hub and run a test connection drops out on everything. I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. The numbers vary between 0. 0. connected via a cable. Click on the “> Check router status” button. . You may need to be the first to report this fault. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. The wifi speeds are good when it works but drops out many many times a day. Current VM broadband only customer. Superstar. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. These are the parts I could find, they were screwed into the end on the coaxial cable. Past few weeks now my internet connection just drops out. Several different modems purchased and the same problem remains. After checking everything again, the engineer concluded that we need to change the cable going to the house. Then, try a Hub reset thus. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. . 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. Ok, so for at least the past day or 2, I have been having severe internet issues. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Ran a dedicated line of RG6 quad shield. Cables of course checked, hub restarted etc. VM Support will see the signal to your Hub needs fixing. Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. 1. Thanks for the reply. CM restarted itself while I was at home during the day on Tuesday 8th. . I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. I need to look at new options as its effecting my work with currently working from home. connected via a cable. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. 1) or public DNS (8. and tells you. notice. SYNC Timing Synchronization failure. Gosh no wonder the service is unstable. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. Sorry to hear you are having issues with your hub rebooting itself. called VM and the automated system said they needed to send a signal to the kit, did. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. Hi there, I'm in the GU52 postcode area. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. Re: 1. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. 2. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. Business, Economics, and Finance. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. _____ First check for any “known network faults” As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. . . Options. 72. ,) piercing the cables. . . Call the service status line (0800 5610061) to see if there is a fault in your area. Background below. This is extremely aggravating especially when doing things that require constant use of decent. I have had techs out here that have replaced cables and wiring but still have the same issue going on. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. . Hi VM, This was seemingly fixed after an engineer visit last month but the problems appear to be starting again. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. 1 router mode or 192. SpeedThanks. Been having issues with my Internet for 4 weeks now. The 3. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Changed hub. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. 03/07/2023 16:58:48 Warning! RCS Partial Service;CM-MAC=**. on 18-09-2021 10:22. 1;CM-VER=3. Probably in the green boxes (some areas grey) in the road. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. Internet goes out for hours more or less in the evenings. As per the title, wifi is fine. Loads of post RS errors when they should be zero. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. 3 weeks ago. And when it does lose synch, that loss of one or more channels becomes a "partial service". Please do let us know how the visit - 5416932RCS Partial Service . 168. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. No spitters or any other device in the line. 032%. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. That could just be a corroded connector/break on the coax cable going to your house. . RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. Ever since then, I've had repeated issues with the broadband dropping / becoming non. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 3 3756 6376 4 Locked 40. Options. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. 0; 10/05/2019 16:13:15: critical: No. intermittent outages. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. In response to Bill_Carson. 1 modem mode. Hub 3 is in modem only mo. ^Martin. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. SpeedI have power cycled the Hub, and run it with and without the attenuator. Click on the “Upstream” tab, copy the text and. On virgin connect app it states signal in kitchen is great but network log differs. internet is throttled during the day. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Tudor. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. on 04-05-2023 11:40. Try a 60 second pinhole reset of the hub and monitor progress. 1st engineer checked there were no issues with the signal, and reterminated my cable at the green box. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). Copy the text in the Direct Link box, beware, there may be more text than you can see. My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Hi forum. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. 0, apparently checked cable connections to the exchange and deemed all was well. 0 Cable Modem. For immediate assistance, check out the Xfinity Assistant. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. 45 My normal upload. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. But your BQM is difficult to interpret. Select all the text (Ctrl-A if using a keyboard), copy it. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. 70-5 Mbps download speed, paying for 50 Mbps. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. 39. Options. After many years of luckily spotless service, and many months since VM replaced my old hub with Hub 3: just a couple of weeks ago I started getting SYNC failures that keep making my connection drop sometimes every other minute on bad days, on better days several times per hour. on 04-11-2021 23:42. I have to restart my modem 1-15 times a day. . Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi All, first post here, and its for syc timing errors. on 30-05-2022 15:27. 0;. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. 0; 13/03/2022 22:54:55 Warning!. 3 5120 64 qam 2 4 49600000 38 5120 64 qam 1 5 23600000 36 5120 64 qam 5 Downstream bon. I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. Ran a dedicated line of RG6 quad shield. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. I don't work for Virgin Media. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 1 router mode or 192. Hello, I'm getting terrible ping spikes and multiple errors in the log. On our wavelength. Forgetting the networks on all of my devices after making any change. 3 4334 5963 2 Locked 40. but it has stabilised to this point since 16/06/22. and tells you of more local issues down to street cab/ postcode level. I'll investigate switching back to router mode tomorrow. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. 1. I checked the router log and there's a lot of criti. Powered on / off Hub 3 numerous times. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. Unfortunately, they are back. " "Unicast Ranging Received Abort Response - initialising MAC. 0 with Pin at the back of it. We've already contacted support, and they replaced our modem and re-strung the cable into our house. I've had constant problems since I joined over a year ago. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. still getting the same issue. I'm getting to the end of my rope with the tech service support I have so far received. Click on the “> Check router status” button. They died. Problem is with wifi and wired and has been getting worse over the past few days. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. Please post you up/downstream stats and network log. . I have had a BQM setup for the duration - 4395481Disconnect all the connections and reconnect to be sure. For the past few weeks my broadband connection has been very unstable, very frequent connection drops. Note: in the event of a power. (see bqm below). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. Hello EdLeigh92. Engineer was out today and replaced the Hub 3. 0. Also check all cables are in good condition and all connections are tight. Let me start by saying yes all connections have been checked the device has been restarted and reset. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. 3 3669 6203 5 Locked 40. Click on the “Networking” tab. i called and went through the motions of. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. As per the title, wifi is fine. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 2 32 256 qam 15 7 259000000 -8. Then switch the Hub back on and leave ~5 minutes. Downstream tab: I restarted my hub. Hope you're well. Downstream bonded channels. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Previously with NTL, Virgin Net, Cabletel, Cable Online. But these RCS partial service messages are getting bad. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. I finally got a VM engineer to visit last - 4700236Re: Lost MDD Timeout & RCS Partial Service. SMSよりも上限文字数が多く、 ファイルの送受信やコンテンツの共有などが可能であり、開封率やクリックスルー率も高いサービスとして知られていま. Hi folks. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. I'm getting a high number of uncorrectables and Loss of Sync errors. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. My latency is 11ms and packet loss is 0. 168. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. I've seen other posts here and they post there. This immediately improved my systems reliability. Ever since then, I've had repeated issues with the broadband dropping / becoming non. QuickStart, set up and connections. When i call - 4777210Let me start by saying yes all connections have been checked the device has been restarted and reset. Click on the “> Check router status” button. and tells you of more local issues down to street cab/ postcode level. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. Schnief. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Various complaints made via telephone to Virgin Media who don't appear to care. I've reset the modem and unplugged/replugged the cables. The VM is still in router mode (pending task to change to modem mode). NickRaske. Please Help !Intermittent Network Drops in Virgin Media Broadband - Seeking Solutions in Networking and WiFi a week ago; High Power Level, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023; High Power, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023Constant disconnections. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. Ranging from 4 maps to 45 mbps. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi Thursdayinternet is throttled during the day.